RESERVATION AND CANCELLATION POLICIES

• A 30% Advancement Payment of your total amount is requested to confirm your reservation and final Payment is due 45 days prior to your arrival date 
• Making a reservation within 45 days, full payment is required.
  
• Changes on your reservation will be subject to availability
  

• You cancel up to 45 days prior to your arrival date, we reserve the right to keep the 30% advancement payment already paid if property is not re-rented. If rental rate was paid in full, we will refund 70% of the amount paid and the remaining 30% will be paid back to you if property is re-rented.
• You cancel between 45 days and 21 days prior to your arrival date, we will not refund you the 30% advancement payment already paid. If property was paid in full, we will re fund 35% of the total paid.
• You cancel within 21 days prior to your arrival date, we reserve the right to keep the full amount paid

Security Deposit

A 250 euros refundable at the end of your stay is due as a security deposit payable in cash at time of arrival together with an imprint of your credit card. This is simply a precaution to cover any incidental expenses during your stay and to cover the following:

• For houses that offer Heating there is a charge of 1 euro per cubic meter of gas used. The Property Management will measure the meter upon checking in and will check the meter upon checking out from the rental property. Estimate between 20 - 50 euros for a weekly stay. Please make sure you do not use heating when not present in the house to avoid excess consumption.

• 330 kilowatts of electricity per week are included in the rental price for the Medieval Apartment Houses. Excess consumption is charged at 0.40 euros per kilowatt and it will charged to your credit card on file at the end of the rental period. Please make sure to turn off the aircon unit when not present at the home during the day to avoid high consumption of electricity.
  
  
• The rental property must be left in the same condition that it was delivered. If this is not the case, you will be required to have a final cleaning done by our personnel in the amount of 30 EUR for 2-person property, 60 EUR for a 4 person property, 100 EUR for 6 person property for cleaning services and it will be deducted from the 250 euros security deposit.

Initial Reservation

Within 24 hours of receiving your request, we will send you a confirmation e-mail with all your itinerary details plus a 30% Advancement Payment request invoice . A "hold" status will be placed to the accommodation and/or service and/or activity you have selected.

Confirmed reservation

The "hold" status of your reservation will remain active for 5 days until we receive the amount invoiced. Once we receive the 30% Advancement Payment requested, we consider you have made a reservation.
If you are booking within 45 days of your arrival, full payment is required.
The minimum rental period for the Medieval Houses is one week, unless otherwise we have come to an agreement with you. The Palazzo

Payment

The total balance due needs to be paid 45 days before your arrival date, the same is applicable for any services and/or activities you have reserved through this website. In the event of not paying for the total amount due, your accommodations, services and activities reservation will be automatically canceled without notice and we reserve the right to keep the advancement payment already paid.

Taxes included in price. All prices for activities are per person.
Prices in this website are shown in Euros as all prices for accommodations, services and activities are based in Europe. Consequently, the corresponding US Dollar amount will be based on the rate of Euro to Dollar at the time of the payment. The amount due for final payment (in USD) may be more, or less - depending on the value of the euro (€) - from the time you paid the deposit.

All payment transactions on this site are done using PayPal.

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